Feathered Star Productions, Inc. 1495 East 27th Ave Eugene OR 97403 E-maill McCloskey1@aol.com Call us toll-free at: (888) 377-7827 This is a small business, at the moment, run by one person. I am in the office for few hours every day when I'm not traveling. When I can't take your call personally, there is an answering machine. I ship orders at least once a week, but if I am out of town, there may be a delay, in which case I will notify you by email. McCloskey1@aol.com All items carry a 30-day money back guarantee. We ship by priority mail or UPS.